Return and Refund Policy

GENERAL CONDITIONS OF CONTRACTING SERVICES

The contracting of services made by users through our website is governed by the conditions described below. The reservation or contracting of services through www.orotavalenceria.com implies full and unreserved acceptance by the user of the following conditions. These Conditions do not cover the provision of services by third parties outside this Website.

 

Service provider details

Title: Immaculate Conception Sabina González

Address: C. Carrera del Escultor Estévez, 4, 38300 La Orotava, Santa Cruz de Tenerife

E-mail: lenceriaorotava@gmail.com

Please read these Conditions carefully before contracting any service on our Website. If you do not accept these Terms, you will not be able to complete your order for any services.

Information about services and modification of offers
Davinia Herrera Pérez may modify the published conditions or offers (prices, types of service, promotions and other commercial conditions) at any time. These modifications will not affect in any case the services already contracted or in progress.

Service descriptions are presented for informational purposes. Special offers or discounts will be valid until the indicated date or until the specified number of places/availability is completed.

 

How can I hire on the web?

The contract is completed through the following electronic procedure. By contracting our services, you agree that communication will be mainly by electronic means.

Registration: Prior registration as a user is required to manage your appointments or access.

Selection: You must add the service or session of your interest to the "cart" or select the date/time in the available calendar.

Completion: Once the service has been selected, you must proceed to pay the amount through the secure payment gateway.

Confirmation: The contract will be considered formalized when the user receives the order confirmation by email, detailing the contracted service and these conditions.

 

Price and Taxes

Prices include applicable taxes according to current regulations. In the case of billing to companies or public administrations, the corresponding personal income tax withholding will be applied in accordance with the law.

 

Provision and execution of the service

When dealing with services, the "delivery time" refers to the start of the provision or the sending of access credentials:

Immediate access: For digital services or content, access will be enabled within 24/72 hours after payment confirmation.

In-person services/Appointments: The service will be provided on the date and time agreed upon during the reservation process.

Delays: In case of technical incident in accessing the service, contact lenceriaorotava@gmail.com. We are committed to providing a solution within a maximum period of 24 business hours.

 

Payment methods

Bank card: (Visa and Mastercard) through a secure platform. The data is not stored by Inmaculada Concepción Sabina González; They are managed directly by the banking entity.

PayPal and Transfer: The service will not begin to be provided until receipt of payment is confirmed.

Cash/Card locally: Depending on service availability.

 

Billing

The user agrees to receive invoices in electronic format via email. You can request a paper copy by sending an email to lenceriaorotava@gmail.com.

Right of Withdrawal and Cancellation
Given the nature of the service provision:

Services not executed: The user has the right to withdraw in accordance with consumer regulations, as long as the service has not been completely executed.

Digital services: The right of withdrawal will not be applicable once the service has begun with the user's prior consent (for example, access to downloadable content or initiation of personalized advice).

Cancellations: To cancel or reschedule an appointment, you must contact us at least 48 hours in advance.

 

Data Protection and Notifications

We strictly comply with data protection regulations. You can consult the details in our Privacy Policy. Occasionally, we will use your data to inform you about changes in the schedules or characteristics of the contracted services.

 

Claims and Customer Service

If you are not satisfied with the service received, you can file a complaint at:

 

Physical address: C. Carrera del Escultor Estévez, 4, 38300 La Orotava, Santa Cruz de Tenerife

 

E-mail: lenceriaorotava@gmail.com

Our goal is excellence in personalized attention. Your suggestions are essential to maintain our quality standards.